Tag Archives: terrible business

Why BT will find it hard to survive. (@BTcare @BTbusiness)

They don’t want to – or so it seems. (Below I have run some social media monitoring software to illustrate what the web digs up nowadays, and the metrics we can draw from them.)
But first my reason for spot-lighting BT in this blog.
Yet again I am suffering at the hands of BT and their lack of basic understanding of what and how customer services should run.
This is the second time in 1 year that I have suffered. Completely different reasons but the method they execute remains!

Posted in Social Media, Social Media Monitoring | Also tagged , , | 3 Comments
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